FAQs
HOW DO I ORDER IN-STORE PRODUCTS?
Products can be ordered directly through our website. For bulk purchasing inquiries, please contact us at artsybd@artsycouture.com. Our team will review your request and guide you through the next steps.
HOW DO I ORDER FACTORY FULFILLED PRODUCTS?
Factory products may be purchased in a few ways - through our two retail websites (Artsy Couture and Nations Photo Lab), via API, ROES software, or through a 3rd party ordering tool (such as OrderDesk). Please reach out to artsybd@artsycouture.com for more details.
WHAT IS TURNAROUND TIME FOR ORDERS PLACED?
New order turnaround is 1-2 weeks, however you must check with your Account Manager to confirm turnaround time based on volume of order submitted and the time of year as this can change based on demand.
WHERE DOES MY ORDER SHIP FROM?
On-Demand product kits ship from York, PA.
Factory products may be shipped from a few fulfillment facilities, based on the product line. We have two manufacturing facilities, one is York, PA and another in Hunt Valley, MD.
HOW DO I CHECK THE STATUS OF AN ORDER I’VE SUBMITTED?
Your Account Manager should be able to offer you the most current timeline for your products fulfillment. Please reach out directly to them, once assigned or email artsybd@artsycouture.com for updates.
HOW LONG DOES IT TAKE TO RECEIVE PRICING?
Volume Pricing requests can take 3-4 business days once all volume forecasts and new vendor details are submitted to the Business team.
WHY TYPE OF PRINTER DO I NEED?
For on-demand products, you will need to ensure you are using the correct printer for each product. Our wood collection requires a laser printer while the Canvas Click Frame sheet-fed product requires an inkjet solution. For printer recommendations, please reach out to artsybd@artsycouture.com.
CANVAS CLICK FRAME FAQ
HOW DO I ORDER CANVAS CLICK FRAMES?
Click on the contact form to receive a quote on volume CCF pricing or order directly from the website.
WHAT IS THE MAXIMUM ORDER?
Each kit contains 10 units. Limit of 10 kits per size. For bulk orders, please reach out to artsybd@artsycouture.com
WHAT IS IN A KIT? HOW BIG IS A KIT?
A kit consists of canvas click frames, backings, pieces of perforated canvas, and protective sleeves.
WHAT TYPE OF PRINTER DO I NEED?
Pretty much any inkjet sheet fed printer that can print on canvas. Please contact us with your printer model and we can confirm before your purchase. Recommended printers: Epson 7890, 9890 , or P6000 (or above) HP Indigo Press Desktop printers (up to 11x14” canvas): Epson SureColor P900 , Epson SureColor P5370
DOES THE CANVAS COME PRE-CUT?
Yes, for sheet fed printers the canvas comes perforated and with pre-cut holes to fit on the frame. If you are using a roll fed printer than you can use your own canvas paper and a die cutter to create the holes, or reach out to artsybd@artsycouture.com to review our roll fed solution.
ARE CUSTOM SIZES AVAILABLE?
Yes, with a minimum order of 10,000 annual units.
WHO BUYS CANVAS CLICK FRAME?
Mass manufacturers in the photo or art space, drug stores, cruise lines, e-commerce partners in the photo or art space, photographers, Etsy shop owners, arts & crafts professionals, and anyone else who wants to be able to sell canvas gallery wraps that are extremely easy to build themselves.
HOW LONG DOES IT TAKE TO LEARN HOW TO BUILD IT?
The first time you try and build a canvas click frame it might take you 2-3 minutes. Every time after that you will build it within 60 seconds.
DO YOU SHIP INTERNATIONALLY?
Yes, we have clients all over the world ordering canvas click frame kits for their storefronts/manufacturing plants.