FAQs

HOW DO I ORDER IN-STORE PRODUCTS?

  • You may place a request for on-demand products by submitted a request for pricing or contacting your account manager. You may also reach out to artsybd@artsycouture.com

HOW DO I ORDER FACTORY FULFILLED PRODUCTS?

  • Factory products may be purchased in a few ways - through our two retail websites (Artsy Couture and Nations Photo Lab), via API, ROES software, or through a 3rd party ordering tool (such as OrderDesk).

WHAT IS TURNAROUND TIME FOR ORDERS PLACED?

  • New order turnaround is 1-2 weeks, however you must check with your Account Manager to confirm turnaround time based on volume of order submitted and the time of year as this can change based on demand.

WHERE DOES MY ORDER SHIP FROM?

  • On-Demand product kits ship from York, PA.

  • Factory products may be shipped from a few fulfillment facilities, based on the product line. We have two manufacturing facilities, one is York, PA and another in Hunt Valley, MD.

HOW DO I CHECK THE STATUS OF AN ORDER I’VE SUBMITTED?

  • Your Account Manager should be able to offer you the most current timeline for your products fulfillment. Please reach out directly to them or email artsybd@artsycouture.com for updates.

HOW LONG DOES IT TAKE TO RECEIVE PRICING?

  • Pricing requests can take 3-4 business days once all volume forecasts and new vendor details are submitted to the Business team.

WHY TYPE OF PRINTER DO I NEED?

  • For on-demand products, you will need to ensure you are using the correct printer for each product. Our wood collection requires a laser printer while the Canvas Click Frame sheet fed product requires an inkjet solution.

 

CANVAS CLICK FRAME FAQ

HOW DO I ORDER CANVAS CLICK FRAMES?

Click on the contact form to receive a quote on the number of units you are looking to purchase. Pricing is custom based on quantity of your first purchase.
 

WHAT IS THE MINIMUM ORDER?

Currently we have a minimum order of 200 frames. The frames come in various sized kits (10 units per kit).
 

WHAT IS IN A KIT? HOW BIG IS A KIT?

A kit consists of canvas click frames, backings, and pieces of perforated canvas. You can also buy items “A La Carte” if you do not need one component or another. Kits come in various sizes depending on the size of the canvas click frame and quantity you order.

WHAT TYPE OF PRINTER DO I NEED?

Pretty much any inkjet sheet fed printer that can print on canvas. Please contact us with your printer model and we can confirm before your purchase. Recommended printers: Epson 7890, 9890 , or P6000 (or above) HP Indigo Press Desktop printers (up to 11x14” canvas): Epson SureColor P800 , Epson SureColor P5000


DOES THE CANVAS COME PRE-CUT?

Yes, for sheet fed printers the canvas comes perforated and with pre-cut holes to fit on the frame. If you are using a roll fed printer than you use your own canvas paper and a die cutter to create the holes.

ARE CUSTOM SIZES AVAILABLE?

Yes, with a minimum order of 10,000 annual units.

WHO BUYS CANVAS CLICK FRAME?

Mass manufacturers in the photo or art space, drug stores, cruise lines, e-commerce partners in the photo or art space, photographers, Etsy shop owners, arts & crafts professionals, and anyone else who wants to be able to sell canvas gallery wraps that are extremely easy to build themselves.
 

HOW LONG DOES IT TAKE TO LEARN HOW TO BUILD IT?

The first time you try and build a canvas click frame it might take you 2-3 minutes. Every time after that you will build it within 60 seconds.

DO YOU SHIP INTERNATIONALLY?

Yes, we have clients all over the world ordering canvas click frame kits for their storefronts/manufacturing plants.